Terms of service

GENERAL TERMS OF USE

OVERVIEW Welcome to Eden Rose! The terms “we,” “us,” and “our” refer to Eden Rose. Eden Rose operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Eden Rose is powered by Shopify, which enables us to provide you with the Services. The following terms and conditions, together with all policies referenced herein (these “Terms and Conditions” or “Terms”), describe your rights and responsibilities when using the Services. Please read these Terms of Service carefully, as they contain important information about your legal rights and cover topics such as disclaimers of warranty and limitations of liability. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT By agreeing to these Terms of Service, you represent that you are of legal age in your country or province of residence. To use the Services, you may be asked to provide information such as an email address, payment details, and shipping information. You warrant that all information provided is accurate and complete. You are solely responsible for the security of your account and all activities conducted through it.

SECTION 2 - OUR PRODUCTS We have made every effort to accurately represent our products. Please note, however, that the colors or appearance of the products may vary depending on your device’s settings. We reserve the right to change product descriptions or discontinue products at any time without notice.

SECTION 3 - ORDERS When you place an order, you are making an offer to purchase. Eden Rose reserves the right to accept or reject your order at its sole discretion. The order is considered accepted only after our confirmation. You warrant that the purchases are for your personal use and not for commercial resale or export.

SECTION 4 - PRICES AND PAYMENT Prices are subject to change without notice. The price charged for a product will be the price in effect at the time of the order. Unless otherwise specified, prices do not include taxes, shipping, or customs duties. You agree to provide current and accurate payment information.

Payment through the website can be made with a debit or credit card via a virtual POS terminal (V-POS). Accepted card types include Visa, Mastercard, and bCard debit, credit, and business cards.

All online transactions are processed through the international security programs MasterCard Identity Check and VISA Secure, ensuring maximum user security. We do not store or have access to the bank card information used for payments through the website.

If a refund is required for an amount paid by the customer via credit card (in cases of order cancellation, exchange, or complaint), the amount will be refunded solely to the same credit card used for the original payment.

SECTION 5 - DELIVERY We are not liable for delays in delivery. All delivery times are approximate. Once we hand over the products to the courier, ownership and the risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY All trademarks, text, images, and designs are the property of Eden Rose, its affiliates, or its licensors. Their use without our prior written consent is strictly prohibited.

SECTION 7 - THIRD-PARTY TOOLS You may be provided with access to third-party tools that we do not control. Your use of them is entirely at your own risk.

SECTION 8 - LINKS TO THIRD PARTIES The Services may contain hyperlinks to third-party websites. We are not responsible for the content or accuracy of these external sites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY Eden Rose is powered by Shopify. You acknowledge that any purchase is made directly with Eden Rose, and you release Shopify from any claims arising from your transactions with us.

SECTION 10 - PRIVACY POLICY Your personal information is processed in accordance with our Privacy Policy and Shopify’s Privacy Policy. By using the Services, you confirm that you have read and understood them.

SECTION 11 - FEEDBACK If you submit ideas or feedback to us, you grant us the right to use them without restriction. You warrant that your comments do not infringe upon the rights of any third parties.

SECTION 12 - ERRORS AND OMISSIONS Occasionally, there may be information containing typographical errors or inaccuracies regarding availability and prices. We reserve the right to correct such errors and to cancel orders if the information is inaccurate.

SECTION 13 - PROHIBITED USE You may not use the site for any unlawful purpose, to infringe intellectual property rights, to harass others, to transmit viruses, or to engage in unauthorized data scraping.

SECTION 14 - AGENTS (AUTOMATED SOFTWARE) This section governs the use of software agents or bots. Each agent must be clearly identified and must not circumvent security measures or CAPTCHA checks.

SECTION 15 - TERMINATION We may terminate your access to the Services at any time without notice if you violate the Terms.

SECTION 16 - DISCLAIMER OF WARRANTIES The Services and products are provided “as is,” without any express or implied warranties of merchantability or fitness for a particular purpose.

SECTION 17 - LIMITATION OF LIABILITY In no event shall Eden Rose or its partners be liable for any direct or indirect damages, lost profits, or loss of data arising from the use of the Services.

SECTION 18 - INDEMNIFICATION You agree to indemnify Eden Rose and Shopify against any third-party claims arising from your breach of these Terms.

SECTION 19 - SEVERABILITY If any provision is held to be invalid, the remaining provisions remain in full force and effect.

SECTION 20 - ENTIRE AGREEMENT These Terms constitute the entire agreement between you and us.

SECTION 21 - ASSIGNMENT OF RIGHTS You may not assign your rights under this agreement without our consent.

SECTION 22 - GOVERNING LAW These Terms are governed by the laws of the country in which Eden Rose is headquartered (Bulgaria).

SECTION 23 - HEADINGS Headings are for convenience only and do not limit the Terms.

SECTION 24 - CHANGES TO THE TERMS We reserve the right to update these Terms at any time. It is your responsibility to check periodically for changes.

SECTION 25 - CONTACT INFORMATION Please send any questions regarding the Terms and Conditions to: sales@edenrose.bg